Solid Rustic Oak Flooring 18mm Stoney Grey Brushed & Lacquered

Returns

I’ve changed my mind

If your order has yet to be dispatched, you will have up to 14 days to cancel in order to receive a full refund. If your order has been dispatched or delivered, however you no longer need it, we’re happy to accept this back. Our 30 day returns guarantee means you can return your order within 30 days from the date of delivery. Any returned items must be unopened and in their original condition to be eligible for a full refund. If you’d like to arrange a return, please make sure you have the following information to hand so we can deal with your query as quickly as possible:

• Your order number (this can be found on your order confirmation email)
• Your contact details

Please note: You are responsible for returning the goods to us at your expense; original delivery cost is non-refundable.
Once received and inspected, your refund will be with you within 14 days.

Clearance products

Our full range of clearance products will be mixture of remnants, rolls ends and overstocks. Remnants and roll ends are sold as seen and available whilst stocks last. They are not eligible for refunds or exchanges. Management reserve the right to withdraw clearance products without prior notice Trade discounts are not applicable on clearance products

My order arrived damaged

In the unlikely event your order arrives damaged, please accept the delivery and sign for the goods as damaged. At your earliest convenience, please get in touch with our Customer Care team to arrange a suitable replacement or to request a refund.

If you notice a problem after signing for delivery, then please contact us at the earliest opportunity to arrange a replacement or refund and we’ll get this arranged for you. We do advise you check your packs upon arrival to avoid any unnecessary delays with your project.

If you’d like to arrange a return, please make sure you have the following information to hand so we can deal with your query as quickly as possible:

• Your order number (this can be found on your order confirmation email)
• Your contact details
• Photos or videos of the damage/fault

Please note: You’ll be required to provide visual evidence of the fault before your replacement or refund can be processed.
A replacement will be sent out to you at the earliest available delivery date. If you’ve requested a refund, this will be processed within 14 days. You will not be expected to return the damaged packs to us, please dispose of these safely.

Contact us

If you’d like to arrange a return, please get in touch with us in a way that suits you, whether that be:

• Live chat
• Contact form